Refund Policy for Mocss.shop

At Mocss.shop, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to ensure you understand the process.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Items must be returned within 30 days from the date of delivery.

  • The item must be unused, in its original packaging, and in the same condition as when it was received.

  • The item must not be a final sale or personalized/customized product, as these items are non-refundable.

2. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [support@mocss.shop] within 30 days of receiving your order.

  2. Provide Details: Please include your order number, the item(s) you wish to return, and the reason for the return.

  3. Return Authorization: Our customer service team will review your request and, if eligible, issue a Return Authorization (RA) number along with instructions on how to send the product back.

3. Return Shipping

  • You will be responsible for the cost of return shipping unless the product was defective or damaged upon arrival.

  • Please use a trackable shipping service or purchase shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

  • Items returned without a Return Authorization number will not be processed or refunded.

4. Refund Approval

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected. If approved, a refund will be processed to your original payment method, typically within 5-10 business days. Please note, it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Items

The following items are non-refundable:

  • Gift cards

  • Downloadable software products

  • Items marked as final sale

  • Personalized or customized products

6. Exchanges

If you’d like to exchange an item for a different size or color, please follow the return process and place a new order for the desired product. Exchanges are not automatically processed, and you must return the original item for a refund.

7. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund.

8. Contact Us

If you have any questions about your return or refund, please contact us at: